At Live Girls Chat, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be provided for services or products purchased on our platform. By using our services, you agree to this policy.
Eligibility for Refunds
1. Subscription Services
- Refunds for subscription-based services are only available under the following conditions:
- Technical issues that prevent you from accessing the service, confirmed by our support team.
- Accidental purchases reported within 24 hours of the transaction.
- Refunds will not be provided for:
- Partial use of a subscription period.
- Failure to cancel an active subscription before the renewal date.
2. One-Time Purchases (e.g., Virtual Gifts or Credits)
- Refunds for one-time purchases are typically not available, except in cases of:
- Unauthorized transactions confirmed by our investigation.
- Errors in processing the transaction caused by the platform.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email us at [email protected] with the subject line “Refund Request.”
- Provide Details: Include your account details, purchase receipt, and a clear explanation of your refund request.
- Investigation: Our team will review your request and respond within 5-7 business days.
Refund Process
- Approved refunds will be processed to the original payment method used during the purchase.
- Depending on your payment provider, refunds may take 5-10 business days to reflect in your account.
Non-Refundable Cases
Refunds are not issued for the following:
- Dissatisfaction with services that have been delivered as described.
- Violation of our Terms of Service or community guidelines.
- Expired credits, unused subscriptions, or other time-limited offerings.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the revised effective date.
Contact Us
If you have further questions about this policy, please contact us at:
Email: [email protected]